Plain and Simple
Published in

Plain and Simple

The 6 Levels of Issue Reporting

From Yelling to doing it yourself

Reporting issues is a core competency a lot of people lack. That is unfortunate not only for the companies who have to deal with angry customers who loudly complain but also for those customers because it’s unlikely their problem will get solved.

When I think about issues, it’s from a developer's perspective. I’m thinking of bugs. But you can also think about businesses or public institutions and their processes.

Nº1: It’s broken!

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Martin Thoma

Martin Thoma

6.1K Followers

I’m a Software Engineer with over 10 years of Python experience (Backend/ML/AI). Support me via https://martinthoma.medium.com/membership