New waiting list management system
In this article we will look into our new waiting list management system and clarify the situation for Q1 2022 deliveries.
It has been a while since we last updated the batch info on our website. We understand this might cause some distress, so let us fill you in on what is going on backstage as we work to improve the sensor order management process and enhance your customer experience.
Q1 2022 breakdown
After a long wait, this week we finally opened sales for 900 Type 1 and 900 Type 3 devices and it is worth clarifying that:
- The purchase emails sent out on March 9th only cover a part of the Q1 2022 batch.
Type 1 orders on planetwatch.io up to order number #9032
Type 1 orders on planetwatch.us up to order number #6985
Type 3 orders on planetwatch.io up to order number #15338
Type 3 orders on planetwatch.us up to order number #9847
- The time window to pay orders is narrow (until March 14th, 6pm CET) because in this way we can move faster and send additional purchase emails right away, if all sensors are not bought by the deadline.
We are working hard to secure more stock and resume sales. Unfortunately, we are still dealing with a 1-month delay related to the pandemic and the worldwide shortage of components that traces back to 2021. As a result, the Q1 2022 batch will be entirely fulfilled by mid-May.
The good news is that, starting from May we should be able to keep up with demand, since our partners are increasing sensors’ production, so our goal is to deliver all the orders currently assigned to 2022 by the end of the year.
Explorer 2.0
In order to bring more transparency to the whole process and keep you better informed on the status of your order, we are developing a new waiting list management system. We move from a system based on quarterly delivery estimates to one where you will be given an expected month for order fulfilment.
This new system will be implemented with our new Explorer interface, due to be released in April.
Click here to read the full article on our website.
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