WooCommerce Order Tracking with Australia Post MyPost Business

This guide provides an in-depth look at order tracking with WooCommerce using Australia Post’s MyPost Business, focusing on live order tracking from both the merchant’s and the customer’s perspective. By maintaining transparency throughout the shipping process, businesses can ensure a smoother and more dependable delivery experience, ultimately leading to higher customer satisfaction through prompt and clear updates.

Understanding Order Tracking in WooCommerce:

Order tracking in WooCommerce refers to the ability to monitor the progress and location of a package as it moves from the seller’s warehouse to the customer’s address. This function provides real-time insights into the delivery process, keeping both customers and store owners informed.

Significance of Order Tracking:

• Customer Transparency: Tracking allows customers to monitor their order’s progress, alleviating uncertainty and building trust.
• Fewer Inquiries: Clear tracking details reduce the need for customers to contact support regarding order status.
• Proactive Issue Resolution: Store owners can promptly identify and resolve potential delivery issues, ensuring timely shipments.
• Improved Customer Experience: Real-time updates enhance the overall customer experience, leading to repeat business.
• Operational Streamlining: A robust tracking system helps businesses efficiently manage the shipment process.

Live Order Tracking with Australia Post MyPost Business and its Benefits:

With Australia Post’s MyPost Business, tracking details are sent to customers once their order is fulfilled in the WooCommerce Shipping Services plugin, including a tracking number, and the shipment date. While this provides essential shipment information, it often lacks real-time, detailed updates on the package’s precise location.

However, live order tracking offers a more advanced solution, providing near real-time updates on the package’s journey from the warehouse to delivery. This visibility, powered by GPS technology, allows customers to follow their parcel’s movement in real-time, offering highly accurate estimated delivery times.

Its benefits include:

• Provides customers with full transparency into their package’s location at any stage of the delivery process.
• Helps customers better prepare for delivery, reducing the chance of missed deliveries.

Australia Post Tracking Number Format:

Australia Post assigns a unique tracking number to each package, allowing both domestic and international shipments to be tracked. These Australia Post tracking numbers are generated when a shipping label is created, and their format can vary based on the destination. Typically, Australia Post tracking numbers range from 13 to 23 characters, consisting of either numerals only or a combination of alphanumeric characters.

Common formats include:

Alphanumeric example:

• 2 letters + 9 digits + 2 letters — e.g., EB009363617AU (AU for Australia)
• 2 digits + 3 letters + 18 digits — e.g., 33XHG528660101000935106

Numeral-only example:

• A 23-digit tracking number — e.g., 99710708174601004300900

Things to Consider when Tracking Australia Post MyPost Business shipments on WooCommerce

Install, Activate, and Configure the Plugin

• Download the Pluginhive’s WooCommerce Shipping Services plugin(A 14-day free trial is available for you to test its features).
• Upload and activate the plugin in your WooCommerce Store.
• Register the plugin and begin the setup process. For detailed instructions, refer to PluginHive’s comprehensive setup guide.

Australia Post MyPost Business Account

• Login to the MyPost Business using your account credentials and connect to the platform partner PluginHive. Use the merchant token to integrate the Australia Post MyPost Business account within the Plugin. To know more, refer to How to get the Australia Post MyPost Business account details.

How to Track Your Australia Post MyPost Business Shipments on WooCommerce

• Once you mark the orders as fulfilled, your WooCommerce orders will be automatically marked as Completed. Also, the shipment tracking details are automatically updated for the WooCommerce orders. As for the customers, PluginHive’s WooCommerce Shipping Services plugin automatically sends the tracking details to the customer via the WooCommerce Order Shipped Email, as shown in the image below.

• To track your Australia Post MyPost Business orders, select the fulfilled orders and click on “Track Your Orders”. Alternatively, you can monitor all your shipments by heading to the Tracking tab, where you’ll find the live tracking status for each shipment neatly displayed.

• Just like how store owners can view tracking status updates in the plugin, the WooCommerce Shipping Services plugin automatically notifies customers of every order tracking status update via email notifications saving you a lot of time and effort.

Conclusion:

Efficient order tracking is crucial for improving customer satisfaction and operational management. With Australia Post MyPost Business seamlessly integrated into WooCommerce, merchants can easily track orders and provide customers with real-time updates. The process is simple — once orders are marked as fulfilled, tracking details are automatically updated and shared with customers via email. By leveraging the WooCommerce Shipping Services plugin, businesses can automate the entire tracking process, ensuring transparency and minimizing manual work. This plugin simplifies everything, from sending shipping notifications to keeping both merchants and customers informed at every stage of the delivery journey.

Need Help with Australia Post MyPost Business Shipping on WooCommerce?

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Print Australia Post MyPost Business Labels & Fulfil Orders on WooCommerce by following our comprehensive article on mastering the entire order fulfilment process.