How to configure notifications about new tickets in Microsoft Teams and Slack

Lily Babiy
Apr 14, 2017 · 2 min read

Services like Slack and Microsoft Teams have dramatically changed the way teams are communicating. To make your work even faster and more efficient, you can set up notifications about new tickets from Plumsail HelpDesk for Microsoft Teams and Slack. So, every time a new ticket comes to your HelpDesk, you will get a kind reminder about it in your channel.

Image for post
Image for post

Creating such notifications is as easy as one-two-three. First, open Microsoft Flow. Then navigate to My flows tab and choose ‘Create from blank’ to build your own workflow.

Image for post
Image for post

Now, you need to create an action for SharePoint. For this, find your flow’s trigger ‘When a new item is created’. The flow will run every time when a new item in Tickets list appears.

Image for post
Image for post

After you have finished with creating a Sharepoint action, you are ready for the second step. Click on ‘+New step’ and type in ‘Slack’ for faster navigation. Choose an action ‘Post message’.

Image for post
Image for post

After that, you will be automatically offered to log in to your Slack workspace, and the only thing left to do is to choose the channel where notifications about new tickets will be sent, and fill in a text field. There are some options like setting up a Bot name, an icon image, etc. to customize your notifications.

You can make the same routine with Microsoft Teams. Just add a new step, find Microsoft teams connector and ‘Post message’ action for it.

Image for post
Image for post

Save the flow, and now you will be notified every time a new ticket is created in HelpDesk.

Feel free to share a thought on which communication channel is the best and if this article was helpful to you, please do hit the 💚 button below. Thank you!

Plumsail

Documents automation, forms, help desk, and more by Plumsail team.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store