Account Relations

PlusNarrative is a human-centric digital and design agency with studios in Johannesburg and Durban. We believe that empathy is the creative difference for business. Can you challenge yourself to place a deep understanding of your customer’s pain points, challenges and goals at the core of everything you do? Do you believe that the more relevant a brand, website or application is to the people it serves, the more effective it is at achieving business goals? If you answered YES and YES, keep reading.

Our co-creative approach to gaining empathy for our customers and the people they want to serve sets us apart. It’s the foundation to achieving real results in every aspect of our business. We partner with our customers for the long-term, to add value to the businesses we serve, beyond the transactional.

As a Account Relations person, you will manage the ongoing customer requirements; help oversee the delivery of other teams within the business, and report to Director(s) in your. respective region. You will be expected to collaborate and share learnings and experiences with the other team members, by leading alongside them.

Responsibilities:

• Manage customer and team expectations effectively with thorough communication
• Promote PlusNarrative’s offering to prospects and existing clients to gain briefs
• Coordinate the team in creating pitches, plans and projects according to key parameters such as goals, time, budget and measurement metrics
• Update CRM with progress in order to give Directors a clear view of the sales pipeline
• Represent our agency in delivering brand and digital strategies when necessary
• Proactively identify and communicate customer challenges and issues to the team
• Confidently present to individuals and large groups as the face of PlusNarrative
• Assist with the setting of brand/campaign KPIs, managing measurement & delivery
• Prepare and manage the project requirements for all customer activities
• Undertake competitor analysis, review and analyse digital activities, and report on performance and progress to diverse stakeholders
• Prepare internal budgets and project costings for presentation to the Directors

Behaviours:

• Able to work in high pressure environments and adhere to strict deadlines
• Collaboration & co-creation with teammates through excellent communication
• Getting started on tangible prototypes to solve pain points & goals
• Learning from failure, taking permission to start before you’re ready
• Staying curious in every task and on every project — encouraging others

Requirements:

• People management and project coordination experience
• Comprehensive understanding of the digital landscape, industry tools and systems
• Passion for problem solving through understanding people and digital innovation
• Knowledge of design, development and social media best practice principles
• BA/BS degree or equivalent work experience
• Hands on experience with CRM software, project management software
• Experience implementing, optimizing and managing branded campaigns

Skills:

• Strong, professional written and verbal communication skills with attention to detail
• Discipline in listening to customers and maintaining service levels at all times
• Exceptional time management & prioritization skills to deal with multiple customers
• In-depth understanding of online marketing tools and social media platforms

Optional skills

• Insights or market research
• Brand, marketing or media strategy
• Visual design

Interested? Send your CV and motivation to join@plusnarrative.com. If you would like to apply for a paid internship in Johannesburg or Durban, please state this in your application subject line too and we’ll gladly consider your application.