📩 Root Cause Analysis (RCA)
Charantej wrote an article about how Root Cause Analysis (RCA) cases are frequently encountered in product interviews as they assess a candidate’s product sense, structured thinking, and ability to examine problems from various perspectives.
Using a case example related to a 10% reduction in cart additions on Flipkart in the past three days, the article outlines an approach to RCA.
The initial step involves thoroughly understanding the problem by asking pertinent questions, such as whether the decrease is gradual or sudden, observed nationwide or in specific regions, specific to certain item categories, and occurring on specific platforms.
The subsequent steps include reviewing the credibility of analytic tools, exploring external factors like competitor offers or media coverage, and investigating inconsistencies in the application, which may require Quality Analysis team intervention for regression testing.
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Thaisa Fernandes
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