SaaStr Annual Day #1 Recap: 10 Things That Change When You Stop Bootstrapping
10 Things That Change When You Stop Bootstrapping
Kristen Koh Goldstein — Scalus Founder
1- complexity explodes exponentially when focus expands from building a product to building a company
2- Mythical man month is real. As you add people building the company takes longer.
3- As CEO your second (or third) full time job as recruiter starts immediately and lasts forever.
- Hire slow and fire fast: keeping the wrong person for your company can literally kill it, you have to learn to fire fast before disaster comes.
- This is also an area where institutional investors can have a big impact => they can make it easier to hire great profiles.
4- As hard as you try to prevent it, culture will change as you grow and battle rhythm becomes harder to maintain
- The earlier you have a real company culture the better.
- When growing your company you also need to grow your culture. From “family culture” to “village culture”.
5- Ability to discern bus drivers disguised as bus builders will make or break your company
- Bus drivers: focused on input (“I did X and Y”) which can bring a lot of “politics” within your company
- Bus builders: focused on output (metrics driven) which is what you need
6- Without conscious deliberate change, the founding team risks becoming micro managers that destroys the company from within
7- You may be tempted to bring more hierarchy than needed
8- Helping your people see the big picture must transition from a 1:1 experience to one of systematic scale and consistency
If your team can’t see the big picture they will not execute well against it
9- The tension between empowering the team against the chaos of everyone determining ‘the how’ will consume you
10- Scale is actually more about consistent product or service delivery rather than quality of product or service delivery