Performing Know Your Customer (KYC) is critical for any Red Kite users to join our sales pools. At Red Kite, we cooperate with Blockpass, a professional KYC service provider, to let users verify identity quickly and securely from the comfort of your home. While identity verification with Blockpass is straightforward, there are still common reasons that lead to many users’ Pending or Unverified KYC status.
Make sure to carefully read this article to understand better the KYC process and the instructions to get KYC Verified on Red Kite.
How to KYC on Red Kite
- Visit redkite.polkafoundry.com, connect your Wallet
- Click the “My Account” menu, which will appear once you successfully connect to your wallet address.
- In the “My Profile” menu, you will see your KYC’s status as “Unverified” > Click the “KYC Now” button.
How to KYC on Red Kite Detailed Guide HERE
10 Tips to Get KYC Verified on Red Kite
This section will mention ten common reasons for Pending/ Unverified KYC and the solution for each.
1.
❌ Wrong filling in the given name and family name fields
✅ Make sure you put your given name and family name in the corresponding field. You can check your given name and family name in your passport
Given name: the name was chosen for you at birth and potentially with a middle name also differentiates you from the other members of your family who have a common family name.
2.
❌Invalid identification documents
✅ Use a supported identification document that is a passport, ID card, or driver’s license (depending on your nation) and make sure it is still validated.
3.
❌Unclear image of identification document. Certain sections of the document may be hidden from view, not contained within a frame, or too blurry to be readable.
✅ Use a device with a high-resolution camera (at least 12 megapixels is recommended) to KYC and make sure the entire identification document fits in the Blockpass markers. If you’re using a national ID card or driving license to verify your identity, please photograph both sides of the card.
4.
❌ Low-quality selfies caused by too low or too high light intensity of the backgrounds
✅ Take the photo in a well-lit area and avoid backlight shooting.
5.
❌ Mismatch in information (e.g., name, age, and identification number) between the photo and what you filled in the KYC form
✅ Always double-check all information before submitting your KYC profile
6.
❌Face mismatch between the image of identification document and selfie.
✅ Take a selfie of you holding your identification document. Make sure you, and your document, are in a frame, in focus, and readable
7.
❌One passport for multiple KYC profiles
✅ Only use ONE KYC profile, ONE account on Red Kite;
8.
❌One email for multiple KYC profiles
✅ You can only keep one KYC profile. You need to delete the other KYC submissions or contact us to delete them.
9.
❌Nationality or country of residence belongs to Prohibited Countries
✅ If you have different nationalities, you should perform KYC with one not among Prohibited Countries.
Red Kite’s prohibited countries list includes the United States of America, China, Hong Kong, and all sanctioned OFAC countries (DR Congo, Iran, Myanmar, Sudan, Iraq, Ivory Coast, North Korea, Syria, Zimbabwe, Cuba, Belarus, Liberia).
10.
❌ Any information relevant to Blockpass’s Sanction List and PEP (Politically Exposed Person)
✅ Make sure you are not in the list above 👆
📌 Since the Blockpass system usually double checks KYC profiles, the KYC status can change from “Verified” to “Unverified.”
Next steps for users who have the KYC “Pending” or “Unverified”:
If you have performed KYC for more than 5 hours, and the KYC status is still Pending or Unverified:
- Please recheck your KYC profiles based on these above criteria.
- If all criteria are met, please mail to support@polkafoundry.com or contact our admin, and provide a wallet address and email you register on Red Kite.
After mailing to us, please kindly be patient! We will prioritize verifying KYC cases on an FCFS basis. Therefore, sending multiple emails won’t help you get verified any faster.
About Red Kite
Red Kite is a cutting-edge launchpad powered by PolkaFoundry as a part of the growing $PKF ecosystem. Red Kite projects are carefully chosen through vetting, which takes everything from the origins of the project teams to legitimacy and implementation capacities into account. These projects are also supported by a network of our high-class marketing partners, leading influencers, and interactive communities.
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