A person is undecided between “Vendor 1” in one hand, and “Vendor 2” on the other.


various hands working to complete a website redesign




A cartoon puppy ripping up pillows and knocking over plants.


A money bag stands next to a sign, looking at a map titled “Acquisition”. On the sign are arrows signifying “Human-centered Design”, “Iterative Development”, “DevOps”, and “Service Design”.


A long line if different individuals wait to enter “Your Website”


A magician taps a top hat with a magic wand, and a tablet bunny rabbit pops it’s head out of the hat.


Illustrated image of a woman working on an interactive process map with her hand


Graphic representation of a process map.

Why We Like Process Maps

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Notes from the field on using design, data + tech to serve people better

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