Using Community Engaged Design to Improve Public Services

By Alyson Fraserdiaz and Jermeen Sherman

As a Social Impact Designer at Bloom Works, I am frequently asked about what I do, how it differs from other design disciplines and how social impact design is used when designing public services. I wanted to sit down with Community Up Founder, Jermeen Sherman, to talk about the emerging field, share more about what we do, and discuss how our work aims to keep community members at the center of the design process.

Watch our recording below to better understand the principles of social impact design, learn about several tools we find helpful in our work, and hear examples of projects where we have used these tools in practice.

The accompanying Community Engaged Design Guide is a free resource that your organization can use to begin incorporating insights from this conversation into your projects.