This Company Cares About Diversity: Spotlight on Olark
At PowerToFly there’s nothing cooler than hearing about a woman finding tech talent through us who originally joined our platform to look for her own job opportunities.
That’s what Mandy Smith, a Talent Manager at Olark recently told us.
“I actually came across PowerToFly during my own job search awhile back. I was instantly impressed with the platform. So, when it was time to start hiring for technical roles within Olark, I reached out to PowerToFly to give it a shot. I found the platform to be fantastic and very easy to use.”
Olark is a live chat company emphasizing the importance of customer support. Olark institutes an “All Hands Support” model, which means everyone is trained on how to perform customer support. So all team members — from the co-founders to human resources to marketing — hops on chat at least once a month to support customers. That dedication to customer satisfaction, as well as an intuitive, beautiful and customizable product, is what sets Olark apart.
Challenges:
Olark sought diversity of thought and background and knew women play a crucial part. Diversity at Olark is all-encompassing. They want parents to feel supported in having their families taken care of, without worry of needing to leave early to tend to a sick child. They want underrepresented minorities to know they have a safe space to learn and grow — and to really shine. They want their team to be fully inclusive, to constantly be learning and changing. That is no easy feat when dealing with technical roles.
Solution:
Olark turned to PowerToFly to help hire women for open technical roles, relying on the 100,000+ women found in the PowerToFly community and the expertise of PowerToFly staff to help fill those roles. Olark hired a front end engineer found on the PowerToFly platform and welcomed her warmly to the diverse and inclusive work environment they’ve strived so hard to successfully build.
About Olark:
Olark is easy-to-use live chat and messaging software that lets businesses talk to customers on their website. Olark can help track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help personalize every interaction and strengthen customer relationships.
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