PPC Bee Support in a Nutshell
We do everything in our power to make PPC Bee as user friendly and generally easy to navigate as possible. Simply put, we strive to make the app the best one there is in every way imaginable. However, we’re very well aware that everyone needs a helping hand from time to time. That’s why we focus not only on developing the app, but also on providing first-class support to go along with it.
Our support has many forms — from written materials and YouTube videos to our blog and support team, namely Míša and Tom.
This article will tell you where you can find what, and how our support actually works.
Levels of support
When you’re setting up your subscription, you can choose one of three support levels. The first one is the DIY level — meaning “do it yourself”. It includes video tutorials, an online manual, and 1 introduction consultation webinar. These are the fundamentals of every support level.
The next level is called Basic and includes all the fundamentals mentioned above, plus 2 webinars instead of just one and the possibility to contact our chat support with your app or tech questions.
The highest level is the Enterprise support. Not only does it include everything the Basic level does, but you also have phone support at your disposal, as well as a SLA.
As far as chat support is concerned, it’s available every weekday from 10 a.m. to 4 p.m. When it comes to phone support, you can get it 24/7.
If you’ve purchased only the fundamental support and encounter a serious error, it doesn’t mean we’ll leave you high and dry and the error won’t be addressed. If you have any tech questions or find bugs, don’t hesitate to contact us at email@example.com. We’re also suckers for feedback — there’d be no way to improve our product if we weren’t!
You can find additional information in our terms of business: https://www.ppcbee.com/en/terms_of_use/2018-10
App question vs. tech question
App questions are any questions related to setting up the application, campaigns… Meanwhile, tech questions concern anything that affects the app’s functionality.
Meaning: if you don’t know how to, for example, rename your campaign, link your accounts, or create your own variable, you’re asking an app question. However, if your campaigns don’t sync up even though it seems like you’ve set everything up correctly, or if you can’t upload a data feed, you want to ask a tech question.
And where can you find help?
If your problem concerns basic campaign and app set-up, our manual will be of help, to be found here:
New version of manual (being updated these days): https://support.ppcbee.com/hc/en-us/categories/115000444112-User-guide
Old version (with old user interface): http://manual.ppcbee.com/
The manual is also available as a video tutorial, making sure you won’t miss a single click:
The individual functions are described in detail here on our blog where you can also learn about the new features we’re preparing or what’s currently buzzing at PPC Bee. https://medium.com/ppc-bee-cz
PPC Bee is so diverse and full of options that you can often encounter a problem that has no solution in the manual. Or maybe you’d like to discuss your issue with other specialists and learn something new. Our fresh-out-of-the-oven Facebook group serves precisely this purpose. So don’t be shy, join, and ask away! https://www.facebook.com/groups/ppcbee/
If this is way too much links at once for you, all you need to remember is that the road to all sources of support can be found on our link page: https://support.ppcbee.com/hc/cs
Let's conclude things by saying that you shouldn’t hesitate to contact us if anything at all is unclear to you. And if you’ve read this post carefully, you already know where you can do that. :)