Behind Closed Doors

by Johanna Rothman, Esther Derby

Table of Contents

Foreword

Preface

Introduction

1. Learning about the People and the Work

Monday Morning

Managing One Person at a Time

Tuesday Morning

Keep a Finger on the Pulse

Wednesday Afternoon

Friday Afternoon

Gather Data About Current Work

Now Try This

2. Bringing Order to the Chaos

Tuesday Afternoon

Create the Project Portfolio: Match the Work to the Goals

Thursday

Fast-Forward

Matching the Roles with the People

Plan to Integrate New Team Members

Friday Morning, Sam’s Second Week on the Job

Managing the Project Portfolio

Now Try This

3. Building the Team

Monday Morning

Thursday Morning

Creating Shared Goals

Monday Morning

Provide Timely Feedback

When Feedback Doesn’t Correct the Situation

Now Try This

4. Managing Day by Day

Monday

Create Individual Goals for Each Person

Monday Midmorning

Coaching for Success

Later That Same Day

Learning to Influence

Monday Afternoon

Capitalizing on Feedback Opportunities

Now Try This

5. Discovering Lurking Problems

Recognize Messy Problems: Problems That Are Bigger Than One Manager Can Fix

Friday Morning

Solving Problems As a Management Team

Now Try This

6. Building Capability

Monday Morning

Learning to Delegate

Wednesday End of Day

Notice and Appreciate Changes and Contributions

Back to Monday

Manage Yourself

Still Monday

Develop the People in Your Group Every Week

Now Try This

7. Dealing with Corporate Realities Without Rolling Over

Tuesday Late Morning

Manage Your Boss, Stand Up for Your Team

Tuesday Just Before Noon

After Lunch

Thursday

Leading Your Team Through a Change in Priorities

Now Try This

Epilogue

What Management Is

Now Try This

8. Techniques for Practicing Great Management

Guidelines for Effective Coaching

Setup for Successful Delegation

Facilitation Essentials for Managers

Guide to Giving Effective Feedback

Welcoming New Hires

Setting SMART Goals

What Goes on Inside Our Heads

Manage by Walking Around and Listening

Run Effective Meetings

Making One-on-Ones Work

Preparing for Influence

Solving Problems: Create New Situations

Project Portfolio Planning Tips

Bibliography

Copyright © 2014, The Pragmatic Bookshelf.

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