Design is the act of solving problems — ILS
Problem Hypothesis
ILS customers want to provide loans to customers via the QT application without losing the look and feel of their products.
Customer Hypothesis
Quikteller users looking for macro loans need a platform where they can request for loans from Loan providers with ease.
Test — Talk to current users
Users need more than just a microloan
Obtaining Macro loans today demands a lot of paper works (Traditional method).
Lenders do not have a unique platform to offer services to customers looking for macro loans.
Personas
Features (Users)
- Unique loan application form
- Multiple loan offers
- Debt instrument
- Repayment
- Bank details
Features (Lenders)
- Unique Lender Pages
- Unique form fields attached to CRM
User Narratives
As a user, I want to request for macro loans on Quickteller and get credited immediately
As a user, I want to get loans without traditional application forms.
As a user I want an easy option to repay my loans and extend where possible.
As a user, I want the opportunity to select between multiple loan offers.
As a lender, I want to collect vital information from users for loan processing.
As a lender, I want to store the information gotten from users in a CRM.
As a lender, I want to provide services to users with the same look and feel of my brand.
As a lender, I want to obtain a debit card as a repayment instrument from users.
User Goals
As a user (Tobi) I want to request loans from Renmoney using Quickteller instead of paying a visit to a physical loan office.
As a lender, I want to provide loan services to users in a fast and seamless way.
UX Desire Engine
- Trigger; Internal & external
- Action
- Variable reward
- Commitment
