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What is the role of Emotional Intelligence in the corporate environment?

As long as we work as a team and serve a variety of clients, emotional intelligence will be the essential foundation for understanding the complexities and dilemmas of these relationships in order to achieve the best results. Thus, knowing how to integrate and manage the nuances of human emotion in business brings practical advantages such as: increases in productivity, employee collaboration, decision-making consensus, customer satisfaction and, of course, profits.

Particularly in these pandemic times, where smart digital technologies like AI continue their symbiotic evolution, fostering an emotionally smart work culture makes all the difference. Can you imagine CEOs, entrepreneurs, leaders and managers adept in this path, driving growth and innovation in companies through the balanced development of the most refined human and machine attributes?

At the very least, delivering these experiences focused on empathy and real-time understanding of what customers need, feel, and expect are solid steps toward success today and what lies ahead. To learn more about the importance of emotional intelligence in the corporate environment, stay tuned for this article!

What is Emotional Intelligence?

According to Daniel Goleman, a psychologist and researcher dedicated to the concept of emotional intelligence, this is: “the ability to identify our own feelings and those of others, to motivate ourselves and manage the impulses within ourselves and in our relationships.”

His thesis is that all emotions are a priority for the maintenance of life, with the awareness that we cannot control what we feel, but rather choose what to do with our feelings. In addition, Goleman argues that emotional intelligence can be learned and developed, incorporating everyday exercises, such as training at a gym, but focused on mental muscles.

The 5 Pillars of Emotional Intelligence

1. Self-knowledge
Recognizing, in the proposal of emotional intelligence, the awareness of their own strengths and weaknesses, impulses and moods, positively impacts their behavior.

You know that honest pause for breath before easily offended by objections and replicating the height? That’s it: those who exercise self-knowledge know how to channel anger to transform it into something constructive.

2. Self-regulation
With the practice of emotional intelligence, taking care of emotions in a way that they are not harmful to the people or situations involved is necessary. In this way, expressing emotions in a mature and controlled way is nothing more than an intimate conversation with ourselves, in order to avoid imprisonment and emotional discomfort.

3. Internal Motivation
People with high levels of emotional intelligence are able to direct emotions in the service of a personal goal or achievement, are flexible in finding creative ways to reach goals, and have the sense to demonstrate commitment in their actions.

4. Empathy
We all know that when improving emotional intelligence, a big challenge is learning to feel empathy, which unlike empathy, actually involves sharing the emotional experience that another person is experiencing. That means being aware of and genuinely responding to the needs of others inside and outside the “offices.”

5. Personal Skills
If there is one thing that emotional intelligence exercises well in its followers, it is the application of trust, harmony and respect in managing interpersonal relationships and building networks that are more cooperative and rational and less competitive and conflicted. Given these skills, next you will receive valuable lessons to cultivate in the world of organizations.

Why is emotional intelligence irreplaceable in business?

In a survey produced by PageGroup, in September 2020, with 3,000 executives in senior and middle management positions in Latin America, emotional intelligence was identified as the competence that will be most valued in the post-pandemic period. The data are part of the 360° Skills survey, carried out in Brazil, Argentina, Chile, Peru, Colombia and Mexico, and had the following order of preference in Brazil:

  • emotional intelligence (42.9%)
  • teamwork (38.4%)
  • assertive communication (31.1%)

According to the analysis of Gil Van Delft, president of PageGroup in Brazil, these behavioral skills will receive greater relevance after the crisis, as they are mechanisms for advancing transactions in times of instability.

In addition, technical skills useful to different areas of activity will also be promoted among employees and leaders of large companies in Latin America, among which are:

  • be bilingual or trilingual (36.80%);
  • have mastery of data processing (32.80%)
  • and statistical analysis (32.70%)

As a reflection of the Covid-19 Pandemic, these skills will be even more recognized, especially those that are directly related to the virtual world, as new work models, such as the home office, cause the accelerated digitalization of various segments.

This scenario conducive to emotional intelligence reflects the importance of training and positioning professionals in knowing how to deal with different types of learning, in the midst of unforeseen circumstances and difficulties in the contexts they may face.

How to exercise your Emotional Intelligence?

Fortunately for humanity, there are many ways to train emotional intelligence through continuous practice. Here are some of them!

The great insight of emotional intelligence is in training the mind, as we cannot control what happens to us, nor the emotions we feel in an instant, but we can control how we react to them, if we practice directing our thoughts.

Use emotional intelligence for pauses before speaking, acting or responding. This allows the initial urges to fade and undistorted thinking and reasoning to take place.

Listen to others more while practicing emotional intelligence. Thus, you take the focus off your own needs and shift it to everyone’s, allowing assertive solutions that benefit more people.

Abuse your emotional intelligence to communicate your feelings. When you are offended or upset, communicate with the offending party in a calm and non-threatening way so that everyone can gain a mutual understanding and avoid future problems.

Good nonverbal body language reading is another valuable exercise in emotional intelligence. Have you ever stopped to think how many messages between the lines you missed because you didn’t pay attention to a gesture or a facial expression from someone?

Another key to emotional intelligence is praising others and focusing on the good in them. This practice encourages empathy and allows insight into people’s desires and motivations. In addition to setting the stage for thoughtful discussions about difficult issues, it reduces defensiveness and encourages openness to out-of-the-box ideas.

Leverage emotional intelligence to reflect on criticisms and look for ways to grow from them. Criticism can sometimes be painful, but it can always be taken advantage of as it exposes us to true outside perspectives. In the face of criticism, ask yourself: How can I improve and grow from this?
Increase your mindfulness along with emotional intelligence. Several studies and researches have shown that mindfulness has a positive effect on our emotions because as we live in the present, we move away from negative thoughts and use more logical thinking.

Finally, developing emotional intelligence in business is obviously not an easy process, as it takes time and requires a change in perception, but as Daniel Goleman says: “the benefits of having a well-developed emotional intelligence, both for the self. leader and for the organization, make the effort worthwhile.”



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Presleyson Lima

Presleyson Lima

I help entrepreneurs and intrapreneurs get results in their business through information security, talk to me now.