PinnedTadas LabudisHow Support Tagging Boosts Product-Support CollaborationEvery single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do…Mar 3, 2021Mar 3, 2021
Tadas LabudisIntercom conversation tagging: Manual vs Tag Rules vs ProdsightIntercom conversation leaves a trail of valuable data around the issues your customers have experienced, feature requests, questions and…Jul 31, 2020Jul 31, 2020
Tadas LabudisHow to build a strong tag taxonomy and make sense of your feedbackCompanies talk to customers every day via a wide range of channels from customer support, sales and research interviews to surveys…Jul 31, 2020Jul 31, 2020
Amneet BHow to replace face-to-face feedback in the age of social distancingThe COVID-19 outbreak is rapidly changing the way people work. This makes it even more important to understand customer needs and…Apr 7, 2020Apr 7, 2020
Amneet BHow to make sense of your COVID-19 support ticketsWe’re all making changes in the uncertain times surrounding the outbreak of COVID-19 and it will affect our businesses in different ways…Mar 18, 2020Mar 18, 2020
Amneet BWhy you should stop tagging tickets in your support platformInsights from feedback data such as support tickets can be incredibly powerful. Most companies are already sitting on thousands of…Mar 12, 2020Mar 12, 2020
Amneet BHow to automatically tag Zendesk tickets to supercharge reportingZendesk is an extremely powerful platform, but sometimes it can be hard to know exactly what people are talking about in your tickets…Feb 25, 2020Feb 25, 2020
Amneet B2 things to consider before you export your Intercom dataIntercom is an extremely useful tool for increasing customer loyalty and driving growth. Although sometimes, you want more insights to…Feb 17, 2020Feb 17, 2020
Tadas LabudisWhy You Should Analyze Intercom ConversationsIntercom is a useful tool for businesses that want to communicate with their users and help them with their issues on a daily basis. It’s…Nov 19, 2019Nov 19, 2019
Tadas LabudisTop 5 Intercom conversation tagging challengesIntercom is a powerful tool for business growth, allowing businesses to communicate directly with their customers. It means you can…Oct 21, 2019Oct 21, 2019
