Raising Product Empathy Through Active Listening

To empathise fully, one must learn to listen without fatigue

Andrew Quan
Product Post
Published in
6 min readJan 28, 2024

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To be successful in Product Management, one must carry a vast set of skills, not only blending business and technical acumen, but also utilising soft skills that enable you to empathise with the customer and understand their needs.

Photo by saeed karimi on Unsplash

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Andrew Quan
Product Post

VP of Product | B2B Product Growth | Ex-PayPal Ex-Tier | Author @ Product Post