What to Avoid When Collecting User Feedback?
In collecting feedback, it is critical to collect useful ones. You will have to manage less input and make better use of your time this way.
In collecting feedback, it is critical to collect useful ones. You will have to manage less input and make better use of your time this way.
It is very important to ask the right questions to your users in order to elicit feedback.
You should avoid the following when collecting feedback:
Asking the wrong questions
It is important to determine the purpose of collecting feedback. Make sure your questions are focused on that purpose. This will help make your questions meaningful to users.
Too few users are asked
Reaching a sufficient number of users is paramount when collecting feedback. Depending on the product, this number may vary. If you don’t distribute well, your results will be inaccurate.
The desire to gain more than one thing
Try not to deal with two topics at once when collecting feedback. Users can be confused, and instead of two, you won’t be able to get anything at all.
Asking too many open-ended questions
Keeping the effort level low when asking questions to collect feedback is essential. Too much effort can push the user away from answering the question in some cases. As a result, the user refuses to answer.
Forcing the User
Do not keep the push user who does not want to provide feedback. Accept that not all users like to provide feedback. Avoiding this will ensure you obtain more accurate results.
Using too much technical language
It can vary depending on the product, but you should be careful when asking users technical questions. It is only natural for users to be confused because they are not as involved as you.
Creating frictions
You should ask questions that are easy to answer as much as possible. It’s you who needs feedback, not them. Look for ways to increase the response rate.
Producter is a product management tool designed to become customer-driven. It helps you create collect feedback, manage tasks, sharing product updates, creating product docs, and tracking roadmap.
Originally published at https://blog.producter.co on September 21, 2022.
