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HP Victus RTX 3060 — Part Two — It’s Here. First Impressions

nice. a big black box.

I am a simple man. I see a new computer. I get excited. The Victus RTX 3060 will be an excellent companion to my existing Zotac RTX 3060. Nice.

So, Amazon India, as promised, has delivered the product today. With my Zotac RTX 3060 giving me endless repair cycles, I had to complement my existing streaming setup with another RTX machine.

Setting It Up

Setting up the machine is easy. This is of course, my second HP gaming device. The first one, had similar packing. It evoked similar reactions. In an odd turn of events, this machine, is actually cheaper than my first HP machine.

That’s a good sign.

I already had my monitor, keyboard, mice, speakers and webcam and a desk ready to go. The Victus turned on instantly and started logging in with the Microsoft account.

Once on, I did a quick update of windows.

I removed a couple of bloatware items. McAfee, the usual culprit. That Wild Tangent thing.

Other than that, nothing else was bloating.

I installed Office.

Updated all the Apps.

Confirmed that Xbox Game Bar and Xbox Game App are both working and have already recognized my Game Pass Ultimate Subscription.

Customer Support

That V shape is actually a V shaped tunnel.

In India, customer support/technical support is a hit and miss.

I tried to spend as much time as I can with the online tools. Updating the warranty to match the purchase date. That was done automatically. Then, downloaded the manual and stuff. So far so good.

Then, I hit a roadblock. I found out, it’s not actually possible to seamlessly upgrade the warranty online.

So, I decided to call support.

Session One.

  1. It occurred to me that the HP Victus is a premium machine. Yet, on the IVR, there was no mention of ‘Victus’. So, I joined the ‘regular people’ queue for phone support.
  2. First time, the number disconnected me.
  3. Second time, the number would not connect at all.
  4. I tried WhatsApp Chat support. That was a joke. The guy was useless.

Session Two.

It occurred to me; I am doing a mistake. I am a ‘premium’ product owner. I have special privileges, don’t I?

  1. I dialed again, and the number connected, and I chose the premium brand in the IVR, ‘Omen’.
  2. A guy immediately connected. He then immediately connected to the ‘Victus’ department.
  3. There was no wait time at all. As I imagined, Victus is a ‘premium’ product, and apparently has premium support. Or, I just got lucky.
  4. And the Victus support guy helped me out. He has apparently, arranged for a sales guy to call me, to help, extend the warranty. The Victus support guy also helped me out with some additional technical questions I had.

But of course, this also confirms that regular, cheap HP computer owners are screwed. So, there is that.

What’s Next?

Next is to put the machine through its paces. Get that warranty extended. Try out some Twitch Streaming. Some Photoshop stuff and also Daz 3D.

And of course, lots of games and games at Ultra Settings with 1080p.

More updates soon.

I work as a full-time freelance coding tutor. Hire me at UpWork or Fiverr or Stack Overflow. My personal website is here. Find more of my art at Behance and Unsplash. Also, I have a Podcast about everyday life. And, a 2nd Podcast, where I talk about freelancing.

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Jay

Jay

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Freelance Tutor — Coding, Generative Art and Photoshop. Full Name : Vijayasimha BR