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CONSUMER CHRONICLES

“We Fail Our Customers Today,” Walmart Says

Walmart’s brutal self-own actually poises them to battle Amazon

Walmart Store Sign Picture, 2014 by Mike Mozart of JeepersMedia, CC BY-SA 3.0, via Wikimedia Commons

We fail our customers today,” reads the first bullet in a slide from a Walmart planning deck to improve customer omnichannel experience, first obtained and reviewed by Insider.

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Analysis and provocations grounded in fact. Inviting civil debate; reserving the right to be wrong.

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