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“We Fail Our Customers Today,” Walmart Says

Walmart’s brutal self-own actually poises them to battle Amazon

Walmart Store Sign Picture, 2014 by Mike Mozart of JeepersMedia, CC BY-SA 3.0, via Wikimedia Commons

We fail our customers today,” reads the first bullet in a slide from a Walmart planning deck to improve customer omnichannel experience, first obtained and reviewed by Insider.




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David Leibowitz

David Leibowitz

Breaker of treadmills. Contributions in XBOX Mag, Forbes, CNN, OneZero & industry rags. @ retail, CPG, health/wellness, education, culture & tech.

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