Pulse Stories: Too Cool For School

By Kautsar Anggakara, Lody Andrian & Henrike Klavert

“After I graduate, I want to go to Military Academy, but I still have no idea how to get there.” — Hanif, 12th grade, graduating in four months’ time.

GiZ and Pulse Lab Jakarta recently teamed up to deliver a service design workshop for educators in South Sulawesi, Indonesia. Below, we share the insights generated by the design research conducted in advance of the workshop in Jeneponto.

Welcome to the third edition of Pulse Stories

One of our design principles is to put citizens at the centre of our innovation processes. Pulse Stories is part of our work to better understand the life context of the people we serve.

For our third edition we take you to Jeneponto, a regency in South Sulawesi where we immerse ourselves in the lives of school pupils, school dropouts and educators to understand experiences of the education system.

The design research was conducted in advance of a service design bootcamp which GiZ and PLJ facilitated jointly with the TRANSFORMASI programme. We uncovered four design prompts that informed the workshop:

  1. School to inspire role models: how might schools provide opportunities for kids to broaden their aspirations?
  2. School as a dream enabler: how might schools help students to deal with barriers to achieving their dreams?
  3. Rethinking the value of punishment: how might punishment be reshaped as a positive feedback mechanism that can promote confidence and intrinsic motivation?
  4. School as a space for playful learning: how might we utilise kids’ desire to be social and to play to create more meaningful learning experiences?

Pulse Stories capture the anecdotes and inspiration gathered during Pulse Lab Jakarta’s field trips to different parts of Indonesia. We hope that, over time, these stories form patterns that will inspire our data innovations and the development of tools for public administrators.


Transforming Administration-Strengthening Innovation (TRANSFORMASI) is a programme funded by the German Federal Ministry for Economic Cooperation and Development (BMZ), implemented by GIZ (Gesellschaft fuer Internationale Zusammenarbeit GmbH).

TRANSFORMASI contributes to the development of innovations in public service delivery under its overall aim to foster a more efficient, effective, accountable and citizen-oriented bureaucracy.

TRANSFORMASI organised the bootcamp in collaboration with BAKTI and Pulse Lab Jakarta facilitated the event.