Urun Ide Jatim: the quest to find home-grown public service innovation

By Awan Aristo

The Urun Ide Jatim booth, just before the opening of Kompetisi Inovasi Pelayanan Publik (SINOVIK)

Pulse Lab Jakarta recently teamed up with JIPPJATIM and the TRANSFORMASI programme in hosting an innovation challenge. Below we share the story of the competition and announce the winners.

The current trend in Indonesia’s local development is to search for innovative ways in tackling local challenges, particularly those related to public services. The central government, in this case, the Ministry of Administrative and Bureaucratic Reform (KemenPAN-RB) encourages local governments innovation by, among other strategies, organising an annual award for the best local innovations.

Innovations in public services, however, are commonly still seen as government’s exclusive domain, as the service provider, while citizens’ aspirations rarely get the attention they deserve. Here, people’s aspirations do not solely mean “complaints”, but may also be ideas on how to improve the services. As service users, the prospect of people having ideas based on their experience in acquiring services is very likely.

With this in mind, the Public Service Innovation Network East Java (JIPPJATIM) in collaboration with the Transforming Administration-Strengthening Innovation (TRANSFORMASI) programme, implemented by the Gesellschaft fuer Internationale Zusammenarbeit (GIZ), and Pulse Lab Jakarta (PLJ) took the initiative to launch a challenge to find home-grown solutions to tackle East Java’s most pressing public sector challenges.

The challenge was then labelled as “Urun Ide Jatim”. The concept is to have an open competition in which any resident of East Java Province can participate and send their ideas on four specific sectors: health, education, demographic/civic administration, and business climate/entrepreneurship. The competition targeted public servants, students and members of the general public who have a good understanding of social problems and feel passionate about solving them through public service improvements.

The competition was first launched (digitally) on 31 March 2016, and then introduced at SINOVIK (Kompetisi Inovasi Pelayanan Publik) 2016 in Surabaya, which is an annual event managed by KemenPAN-RB to showcase the best innovations in local government. To further socialise the competition, PLJ and TRANSFORMASI conducted a series of outreach workshops across Jawa Timur as well as talkshow sessions on local radio stations in Malang and Surabaya.

Best of the best

By the deadline on 7th June, 84 proposals were received from across East Java Province. From theses 84 proposals, PLJ and TRANSFORMASI agreed on a shortlist of 11 proposals for the final assessment by the jury. The 11 finalists were then invited to present and explain their ideas in front of the jury, which consisted of representatives from KemenPAN-RB, Bureau of Organisation of East Java Provincial Government, Brawijaya University, Java Sutra, TRANSFORMASI and PLJ.

The proposals contained a broad array of ideas, including:

  • “Replication (+enhancement) of Kakekku Datang” and “aplikasi Dukcapil”. Both proposals concerned improving the validity of population data based on family cards, and to simplify the process to administer civil registry documents.
  • “Tukang Sayur sebagai Informan Kesehatan” (local vegetable vendors as health informants) and “Pemburu Bumil Resti/Ibu Hamil Resiko Tinggi” (‘hunters’ of high risk expectant mothers). These two proposals have the same basic ideas of using local vegetable vendors to help community health centres identify people in need of health services. It uses the fact that vegetable vendors visit even the most remote areas on a daily basis.
  • “SuperAgro”, an application providing production and market data and analysis for farmers and other agriculture industry stakeholders.
  • “Catatanmu Apps”, an application to help collaboration between school (teachers), parents and students in academic aspects and school management.
  • Rumah Sehat & Gizi” (house of health and nutrition), which in contrast with rumah sakit (hospital), focuses more on the preventive care.
  • Qoriyatun Bank”, a microfinance scheme inspired by Muhammad Yunus’ Grameen Bank.

And the winners…

The judging process used a simple scoring form to help the jury assessing each proposal. The scoring, however, was not the only method, as the final list of winners was produced after a long discussion on their urgency, novelty, potential social benefits, feasibility and potential sustainability. The jury picked the following winners:

  1. Pemburu Bumil Resti
  2. Replication and Enhancement of Kakekku Datang
  3. SuperAgro

Many congratulations to the winners and thanks to all the teams for submitting their ideas! Though the winners have been decided, Urun Ide Jatim is still far from over. Announcing the winners only marks the start of the incubation period, where the three best ideas will have access to training workshops, support from mentors and specialists, and a grant to help launch and test the ideas.

So watch this space for updates on the projects over the coming months…