PinnedAndrei KamarouskiPredefined answers in your Help Center webform (Zendesk Tip)Expand the standard self-service options of your Help Center running on Zendesk.Feb 20, 2021Feb 20, 2021
Andrei KamarouskiπΊπΈπ©πͺπͺπΈ How Pythia helps multilingual CS teams in ZendeskHow do you and your agents feel working with multiple languages in Zendesk tickets and chats?Mar 2, 2021Mar 2, 2021
Andrei KamarouskiHow to organize an excellent tickets categorization in ZendeskThis story was initially published in Startup Central Medium Blog by Zendesk Startups.Jul 9, 2020Jul 9, 2020
Andrei KamarouskiHow to set up an ideal KPI system for your customer supportThe ideal KPI system for your customer support: capacity, velocity and quality.May 8, 2020May 8, 2020
Andrei KamarouskiUsing Customer Journey idea to set up or scale your customer support systemPrefaceMar 27, 2020Mar 27, 2020