5 Reasons to Create an AI Chatbot for Your Business in 2018
Chatbots and Artificial Intelligence aren’t new inventions. They go way back in the 1960s when the first virtual assistant — ELIZA — was created for enabling human-to-machine conversations.
But in the past recent years, we have noticed that businesses are now more desperate than ever to make their own chatbots. In fact, its adoption is already impacting hundreds of thousands of businesses as well as consumers all over the world.
If you’re a small or medium business owner looking for ideas to expand or grow your business online, then Chatbots can play a significant role in helping you achieve your goals.
For instance, Chatbots help in keeping customers engaged in meaningful business to business conversations. This, in turn, helps you identify problems with your current product and gives meaningful insights to build better products in future.
Secondly, the users of messaging apps such as WhatsApp, Skype, Slack, etc. are skyrocketing.
Facebook Messenger alone has 1.2 billion users.
Chinese messaging app WeChat can already call a taxi, send money to friends, and set up a doctor appointment for you.
Gartner also forecasted that by 2020, more than 85 percent of customer interaction will be handled…
