Confessions of a local government innovator
In the third week of February 2014, I did something that has never before been attempted in local government anywhere in the world. Using the Google Ventures design sprint format, and a hyper-transparent approach to service design, we drafted a regulatory town plan in just five days. The whole event unfolded on Facebook, and you can still check out the page for the Kamo Place Race to see how it went.
What you are not able to see on that page is what the experience was like for the small council team that was heading into the complete unknown. I have shown this story to a few other local government innovators before, and every one of them has said this was exactly their experience as well.