“Whose Job is it Anyway”

Really wish I could have made it to SDN Global Conference. This talk by Katie Kock of Spotify talked about integrating service design thinking into a product organization. This really resonated with me and my work at Flexport. A lot of what we do is product design and product oriented — with agile working styles. As a designer in a product org, it can become challenging to think long and wide in this constantly shipping climate. However, for me, just knowing others feel the same way was validating and motivating.

A description of Katie’s talk is available on the Design for Service blog.