This June 30th, co-founder and Head of Product at Quiqup, Tim Linssen, will be hosting a Webinar on how retailers can adapt and thrive to new market frameworks, and how business owners concerned about the impact of e-commerce titans can stay ahead of the curve in the retail arena.
The currents of retail are swirling with change. In this digital era, hyper tech-literate and mobile consumers are mixing multiple channels to discover and interact with merchants — and come with high expectations not only for the quality of the products they purchase, but also for the quality of service and convenience in delivery.
UK online retailers took in a colossal £133 billion in 2016 alone. Currently, online sales make up for around 15.6% of all retailing in the UK, and according to OC&C Strategy Consultants, the home delivery and click & collect market will double at the expense of purely in-store retailers by 2025.
Meanwhile, research from Statista shows that 54% of high street shoppers already demand flexible delivery options and 51% of all online consumers in the UK rank fast delivery as one of the most important factors in the purchasing decisions.
If retailers are to remain relevant in this changing market, they need to be proficient in using multiple channels to drive revenue and customer loyalty.
During the Webinar, we’ll be charting the evolution of the retail model and how growth sources have changed from traditional, in-store only commerce to the omni-channel strategies of today — which combine a smorgasbord of avenues to provide customers with a holistic shopping experience.
Following from that, we’ll provide insights on how to engage customers at critical touch points both in-store and online, how to best interact with customers through a multitude of channels, and exactly what solutions retailers need in order to thrive on changing industry trends.
Don’t miss out — save yourself a seat!
