Our Customer Service Representatives — Quiqup’s miracle workers
One Saturday’s evening Christie is on a night out with a crew of friends. While queueing for the entrance to the club, however, Christie realises to her horror that she had left her ID back at her house…In a rush of panic, she goes on the Quiqup app and orders a custom pickup. Still worried, though, Christie calls Quiqup to stress on the urgency of her situation.
Quaid, one of our Customer Service Representatives (a.k.a. CSRs), assures Christie that things will be fine, and relays the information to a Quiqee, who speeds over to Christie’s place to get the ID from her boyfriend. By the time Christie reaches the front of queue, the Quiqee has managed to drop the ID off to her — just in time to ensure a smooth evening of festivities.
A true story.
In this post, we’ll be telling you more about what our Customer Service Representatives do for you, our consumers and business clients alike, how they ensure a streamlined delivery operation, and how they keep you smiling throughout your Quiqup journey.
“Quiqup offers a premium service, so our clients expect a corresponding level of quality — we’re here to make that happen — and if we need to, deliver miracles”.

What drives our CSRs? Delivering a Quiqup experience that gets you beaming
“On a day to day, we’re speaking to consumers one minute, and business clients the next. Their needs are different, but always we’re striving to make sure that customers know what’s going on — providing the transparency they demand”.
Our CSRs actually play a much bigger role than customer service alone. In addition to being at the forefront of customer interaction at Quiqup, they’re also responsible for running the live operations of our logistics service. Here are just some of their main goals:
- Ensuring smooth operations. CSRs aim to ensure that our Quiqees can get from A to B as efficiently as possible, minimising time between pick up and drop off and providing that we have the operational capability to meet your demand. Proactively spotting mistakes before they happen so customers aren’t affected — preempting issues so they don’t arise at all.
- Providing the highest service standard. The prime tenet of CSR, of course, is to give a great service to the customer. Whether you’re a business using Quiqdash to deliver, or an individual ordering through our consumer app — it’s a priority for us that you’re satisfied with every step of your Quiqup journey, and making sure you’re happy before, during and after the service.
How do they do it? A mix of ops and relationship management
Unlike others, Quiqup delivers anything (as long as it’s legal and doesn’t have a heartbeat) — so there are a lot more factors to take into account, purely because of how varied the jobs can be.
Our CSRs flutter between an array of roles to get the Quiqup machine running smoothly — this is how they work their magic:
- Dispatching Quiqees. At Quiqup, we have an amazing algorithm called Generate Match, which matches the appropriate mode of transport with the items to be delivered and locations to ensure the fastest turnaround. GM is the foundation of our automated ops infrastructure. Nevertheless, our CSRs go the extra mile and add a human touch that only people can provide — they will always review the order and consider factors like distance, type of transport, weather and special events (such as the recent Pride Parade) to ensure the Quiqees deliver your goods on time.
- Live support. Whenever you have a query or feedback, our CSRs are there to listen and find out what we need to do to make you happy. If you are a consumer, it can be adding an item to your order last-minute, or communicating to the Quiqee some extra information about your address; if you’re a business delivering goods, it can be giving you extra-accurate info on the Quiqee location, so you can feed back to your customers real-time, or making sure the same Quiqee have the necessary equipment to fulfil your order (i.e. bringing a hotbox for food, or a car for bigger orders).
- Coordinating the fleet. Our CSRs keep a hawk-like eye on the entire fleet so that they can have a detailed view of everything that is going on, making sure that the fleet moves around the city according to demand — minimising idle time while making sure there is always a Quiqee where you need them to be, at the right time.

“We had a client who lived overseas and his parents in London. His parents were both quite ill but due to working commitments he couldn’t be in London all the time to look after them. So, instead of having to constantly fly in and out of the UK, he just placed orders on Quiqup to get medication and food for his parents. It was incredible thing to do for someone”.

“Our customers are grateful for when we make things happen for them. And there’s a pride in being able to give someone that level of service, that’s why we’re more than willing to go out of our way to help — because of the happiness that we know we can bring”.
Want to learn more about our CSRs? Don’t hesitate to pop over a message.

Tim, Business Content Writer

