Our Customer Service Representatives — Quiqup’s miracle workers

One Saturday’s evening Christie is on a night out with a crew of friends. While queueing for the entrance to the club, however, Christie realises to her horror that she had left her ID back at her house…In a rush of panic, she goes on the Quiqup app and orders a custom pickup. Still worried, though, Christie calls Quiqup to stress on the urgency of her situation.

Quaid, one of our Customer Service Representatives (a.k.a. CSRs), assures Christie that things will be fine, and relays the information to a Quiqee, who speeds over to Christie’s place to get the ID from her boyfriend. By the time Christie reaches the front of queue, the Quiqee has managed to drop the ID off to her — just in time to ensure a smooth evening of festivities.

A true story.

In this post, we’ll be telling you more about what our Customer Service Representatives do for you, our consumers and business clients alike, how they ensure a streamlined delivery operation, and how they keep you smiling throughout your Quiqup journey.

“Quiqup offers a premium service, so our clients expect a corresponding level of quality — we’re here to make that happen — and if we need to, deliver miracles”.

What drives our CSRs? Delivering a Quiqup experience that gets you beaming

“On a day to day, we’re speaking to consumers one minute, and business clients the next. Their needs are different, but always we’re striving to make sure that customers know what’s going on — providing the transparency they demand”.

Our CSRs actually play a much bigger role than customer service alone. In addition to being at the forefront of customer interaction at Quiqup, they’re also responsible for running the live operations of our logistics service. Here are just some of their main goals:

How do they do it? A mix of ops and relationship management

Unlike others, Quiqup delivers anything (as long as it’s legal and doesn’t have a heartbeat) — so there are a lot more factors to take into account, purely because of how varied the jobs can be.

Our CSRs flutter between an array of roles to get the Quiqup machine running smoothly — this is how they work their magic:

“We had a client who lived overseas and his parents in London. His parents were both quite ill but due to working commitments he couldn’t be in London all the time to look after them. So, instead of having to constantly fly in and out of the UK, he just placed orders on Quiqup to get medication and food for his parents. It was incredible thing to do for someone”.

“Our customers are grateful for when we make things happen for them. And there’s a pride in being able to give someone that level of service, that’s why we’re more than willing to go out of our way to help — because of the happiness that we know we can bring”.

Want to learn more about our CSRs? Don’t hesitate to pop over a message.

Tim, Business Content Writer

Quiqup

Quick urban deliveries — Quiqup is the faster, better way to deliver 🚀 Fast local delivery for businesses of all sizes, online or in-store 🚲 🚗 🏍️

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Tim Zheng Tian Chen

Written by

Quiqup

Quiqup

Quick urban deliveries — Quiqup is the faster, better way to deliver 🚀 Fast local delivery for businesses of all sizes, online or in-store 🚲 🚗 🏍️

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