Radiant System’s Expertise: technologies for customer engagement
What do you need to know about Radiant System? A bit of everything. In this post we’re going to tell you everything, point by point.
Who are we?
Radiant System has been helping clients to automate service processes since 2009. We offer consulting, support, complex implementation and development for ((OTRS)) Community Edition with over 10 years of expertise.
Our team is a full board of qualified specialists: deep diving business analysts, inspired UX designers, ITIL-certified consultants, thorough QA engineers, friendly and helpful support, dynamic and time saving managers, and driving product managers.
We were an official certified OTRS AG partner from 2010 to 2015. We became experts in OTRS based solutions and gained experience from our customers. Radiant System has also developed numerous original add-ons, which quickly became very popular among our clients.
What do we want?
We want to improve customer support and communication globally. We want your clients to get the fastest and the most powerful support. We also want your business to save time and money and to be as effective as possible at the same time.
Our mission is to help IT and HR teams, quality control units, call centers and other service teams to save their working hours instead of spending it on routine operations.
How do we bring it to life?
By using ((OTRS)) Community Edition. We can help you build the ultimate solution for your customers’ support services. We roll out turnkey systems or speed up your current system. We also develop and support your own unique ((OTRS)) Community Edition based solutions.
We can offer you our add-ons which can make your ((OTRS)) Community Edition even better:
- Time Manager
- Ticket Views
- Ticket Macros
- Workflow
- Slack & RocketChat Notifications
and more than 50 other amazing modules.
Why ((OTRS)) Community Edition?
Radiant System has completed over 100 ((OTRS)) Community Edition projects and now we can say that OTRS based Service Desk is one of the most powerful softwares for customer service.
Main reasons we choose ((OTRS)) Community Edition:
- open source code
- unique and profitable TCO (total cost ownership)
- it is flexible and scalable
- and last but not least, a huge community to rely on.
If you are interested in ((OTRS)) Community Edition but feel like you need some expertise to customise it to your needs, we’re here to help! We will place you in an open source service desk step by step: just stay with us on Medium.
Who are our clients?
We can solve any problem for any industry: IT, HR, logistics, accounting, retail, insurance, marketing and sales. Оur product portfolio is for external and internal customers’ support for any size companies: from startups and SMB to large enterprises. It is suitable for teams of any function: IT services, HR, SOC, NOC, customer support, quality control unit, sales and CRM, call centers, etc.
How else can we help you?
Our approach is always to analyze our clients’ needs and practices before starting the automation process. From experience we know that even the best helpdesk software just doesn’t work if there are no proper business processes in the company.
Find the best way to create a customer service based on your needs. Radiant System is always ready to share the expertise with you. Questions are welcomed!
Follow us on Medium to stay up to date. We have a lot of useful and uncommon things to share about Radiant System Solutions and customer support. Read the inside scoop about our workflow, client success cases, customer support, help desk optimisation and more.
