Feb 2, 2021
4 min read
How to Apply Innovation to Customer Success
A lot has changed in the customer service space in the past 20 years. Few businesses use to pay attention to the quality of their customer service. They spent more time and resources on things that could bring them revenue.
Businesses also didn’t pay much attention to the hassle customers had to go through to report a problem or get an inquiry resolved. Waiting for hours on end for…
