Rainmaking Innovation
Rainmaking Innovation deliver a new brand of corporate innovation. We empower the world’s largest organisations to lead their industry’s innovation globally.
Customer service and the ‘little pockets of data’
A few years ago Don Callahan, Head of Operations & Technology at Citi gave a talk at the bank’s annual Digital Money Symposium in London…. He decided to conduct an experiment. He sat down with his family to try and construct a central view of all of their household finances, both incoming and outgoing. All the paycheques, credit cards, pension plans, investments, mortgages, loans etc…for everyone. And he couldn’t do it. The struggles his own household were having was reflected in most banks inability to produce a comprehensive, centralised view of their customers.
Elizabeth LumleyMar 3
RainmakingFeb 233 min read
Rainmaking Innovation
We empower the world’s largest organisations to lead their industry’s innovation globally.
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