Deploying TouchEn Wiseaccess to a public institution in Korea
How to enhance user experience while improving working process of your employees? How to enable a convenient authentication service to run smoothly even with a massive amount of traffic to your website?
The #Next-GenAuthenticationCaseStudy series will answer these questions by focusing on case studies where authentication technologies provided by RAON have been deployed.
In this post, let’s review how TouchEn Wiseaccess was implemented to improve the public and internal integrated authentication services of the National Tax Service, the branch of the Korean Ministry of Economy and Finance in charge of the taxation and in particular, responsible for collecting taxes in Korea.
Background
To actively respond to the ever-changing tax administration environment, the National Tax Service decided to reorganize its electronic tax system with the “Neo Tax Integrated System (NTIS)” while preparing for the integration of the related websites into the “HomeTax” website. In this regard, national tax administration services such as e-Tax invoices, tax incentive systems or cash receipts used to be provided in eight separate and distinct websites, causing inconvenience to users who had to log in with different Identifiers and passwords each time they wanted to access related services.
The cumbersomeness of the existing system spurred the National Tax Service to consider introducing a Single-Sign On (SSO) technology along with an Extranet Access Management (EAM) to enhance user convenience while optimizing the means for providing tax administration services.
Deploying TouchEn Wiseaccess to a public institution
Prior to the deployment of SSO and EAM, a variety of performance indicators were reviewed such as the stability of user authentication services. Ensuring user authentication services are running smoothly for large-scale network traffic services was among the main requirements expressed by the National Tax Service. In particular, the public institution provides nationwide services such as electronic reporting of comprehensive income tax and year-end tax settlement that generate high levels of traffic on its website.
During the review process, the National Tax Service learned about RaonSecure’s TouchEn Wiseaccess, which already had a lot of references and deployment experiences in public institutions and financial organizations. TouchEn Wiseaccess is an integrated account management platform for access management. With TouchEn Wiseaccess, clients can access their systems by signing only once, enhancing user convenience while reducing costs associated with access control management.
Provided that TouchEn Wiseaccess encompasses a variety of features that fitted with the requirements of the public institution, the RaonSecure’s integrated account management platform was reviewed by the National Tax Service. Two additional factors helped the public institution in its decisions:
- TouchEn Wiseaccess had a number of existing deployments with reliable SSO capabilities across multiple business systems;
- TouchEn Wiseaccess conducted steady performance tests confirming its ability to maintain stability and fast performance in case of massive traffic online.
After thoroughly reviewing TouchEn Wiseaccess, the National Tax Service decided to deploy the RaonSecure’s platform as it demonstrated its high performance as well as its ability to be a reliable technology in high traffic environment; two crucial requirements to comply with before being implemented in a system providing services to nearly 30 million users and 20,000 National Tax Service’s employees.
Dedication to our client’s success
TouchEn Wiseaccess currently provides access to all services provided by the National Tax Service, enhancing not only user convenience but also productivity of National Tax Service employees. Despite the massive amount of traffic to the related website, the service has been running smoothly while being fast, providing a high level of satisfaction not only for the end-users but also for the client.
“TouchEn Wiseaccess is very satisfying as it is a highly performant and reliable platform enabling our service to run smoothly in the largest online traffic environment in the public sector with about 30 million users and 20,000 workers.” National Tax Service
This success story was possible thanks to the dedication of RaonSecure that provided continuous attention and services (e.g., performance testing, writing expected scenarios, reviewing the impact of server expansion, etc.) to optimize the public institution’s user environments.
More about TouchEn Wiseaccess
Facilitating authentication process with Single Sign-On (SSO). Leverage SSO to help prevent duplicated login while enhancing user experience.
Strengthening security with the Extranet Access Management (EAM). Experience stronger security with the creation and control of access system.
Enhancing Identity Management (IM). Manage diverse accounts in an integrated manner and improve the efficiency of your IM process accordingly.
Optimizing authentication control with web management console. Manage authentication status and sessions in real-time. An audit feature is also available for administrator actions.
Stay tuned for more information on how RAON’s products improve existing authentication systems. 😊
