9. How and When to use frictions?



References

Cook, D. (2010) Lostgarden. Available at: http://www.lostgarden.com/2010/01/ribbon-hero-turns-learning-office-into.html (Accessed: 22 March 2016).

Norman, D.A. (1998) The invisible computer: Why good products can fail, the personal computer is so complex, and information appliances are the solution. Cambridge, MA: The MIT Press.

Norton, M.I., Mochon, D. and Ariely, D. (2012) ‘The IKEA effect: When labor leads to love’, Journal of Consumer Psychology, 22(3), pp. 453–460. doi: 10.1016/j.jcps.2011.08.002.

Ratto, M. (2007) ‘Ethics of seamless infrastructures: Resources and future direction’, International Review of Information Ethics, 8, pp. 20–27.