9. How and When to use frictions?
References
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Norman, D.A. (1998) The invisible computer: Why good products can fail, the personal computer is so complex, and information appliances are the solution. Cambridge, MA: The MIT Press.
Norton, M.I., Mochon, D. and Ariely, D. (2012) ‘The IKEA effect: When labor leads to love’, Journal of Consumer Psychology, 22(3), pp. 453–460. doi: 10.1016/j.jcps.2011.08.002.
Ratto, M. (2007) ‘Ethics of seamless infrastructures: Resources and future direction’, International Review of Information Ethics, 8, pp. 20–27.