Top 10 Help Desk Service Providers in 2019
Currently, due to technological transformations and other advancements in business processes, enterprises need to go the extra mile to earn a good brand image and loyalty. Whether it a start-up or a small size business, they need to have the “wow” factor that sets their business apart from its competitors. For this purpose, businesses need to focus on providing good customer service, and support — providing services that ensure customer satisfaction.
Most of the businesses in the current era consider the service desk and the ‘front line’ service — that work as the best solutions for customers and resolve their issues. While many service desks are still dependent on paper-based and inefficient processes emails for resolving customer issues.
Additionally, there are many companies that work internally and also offer external support, focusing on handling issues whether it is the employees or the customers’ end. However, the perfect combination would be supporting operations that improve efficiency, minimize costs and optimize resources. There are many challenges that entrepreneurs and managers face regularly that include cross-training support staff, prioritizing customer problems and integrating a procedure for resolving issues. Let’s have a look at the top 10 help desk service providers in 2019 below:
1. ScienceSoft
In the IT market for 30 years, ScienceSoft has been providing outsourced help desk services since 2007. ScienceSoft’s help desk team has the competencies to cover the support needs of the companies across all industries, including healthcare, retail, banking, manufacturing, telecoms, as well as managed service providers. ScienceSoft’s help desk services include 24/7 L1-L3 support, help desk management, establishing standard operating procedures for help desk professionals, user training and creating materials for self-support.
2. FrontRange Solutions
FrontRange Solutions is another service provider that offers IT software solutions, with its main focus on providing help desk, service management, customer relationship management, and infrastructure management. HEAT Service and Support is a flagship help desk solution that FrontRange Solutions have to offer. Its key features include:
Advanced solution suite — Including modular service desk solutions that cover the incident and request tracking, automation and knowledge management
Extensibility
Enterprise functionality — Easily customizable with all easy-to-use tools that do not require programmer experience
