Stephen Bounds
Apr 15 · 2 min read

This article is part of a series of articles on the new international knowledge management (KM) standard, ISO 30401 Knowledge management systems — Requirements.

For better or worse, the ISO 30401 standard on knowledge management systems requirements has a large amount of boilerplate text. This is standardised due to its alignment with the normative text used for all new ISO Quality Management Systems, documented as Annex SL (an excerpt of the standard boilerplate template is also available).

This can make it challenging to evaluate both what is specifically asserted to be a KM quality requirement, as compared to a general quality standard, and what the actual mandatory compliance requirements are. To that end, RealKM is pleased to present a summary guide on the mandatory requirements for the implementation of ISO 30401:

Download ISO30401 mandatory requirements implementation guide

The mandatory topics cover 19 aspects:

  1. Objectives
  2. Issues
  3. Parties
  4. Requirements
  5. Priorities
  6. Scope
  7. Knowledge development
  8. Knowledge flows
  9. KM enablers
  10. Key commitments
  11. Policy
  12. Action plan
  13. Implementing actions
  14. Roles and responsibilities
  15. Awareness
  16. Communication
  17. Minimum documentation
  18. Conformance and performance
  19. Process control and improvement

Of these, six topics are definitional, four relate specifically to KM implementation planning, and nine relate to quality control processes and metrics.

In Part 4, we will look at what is entailed in meeting each of these mandatory requirements, how the standard can be useful in its current form, and some suggestions on how ISO 30401 could be supplemented with additional documents or processes to further enhance its usefulness.

For further information on ISO 30401:2018, including the background to its development and discussion of issues that should be considered in its implementation, see the other articles in the RealKM Magazine ISO 30401 series.

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Stephen Bounds

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Always interested, always learning. Executive, Information Management at Cordelta.

RealKM Magazine

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