The use of euphemisms as a “dark side” knowledge management tactic

Bruce Boyes
May 28 · 5 min read
Tactics on the dark side of knowledge management
Tactics on the dark side of knowledge management
Figure 1 (click to enlarge). Tactics on the dark side of knowledge management (source: Alter 2006).

Some headwinds

One of the dark side KM tactics listed by Alter in Figure 1 is the “Use of euphemisms or inaccurate characterizations that misrepresent the essence of specific knowledge.”

Has KM missed something here?

Suslava’s findings suggest that dark side KM tactics are not something that knowledge managers should ignore. However, the KM academic literature is silent in regard to what should be done about this issue. Indeed, the academic literature has hardly any mention of dark side KM tactics at all, let alone discussion of what to do about them.

  1. Suslava, K. (2017). ‘Stiff Business Headwinds and Unchartered Economic Waters’: The Use of Euphemisms in Earnings Conference Calls. Available at SSRN 2876819.

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Bruce Boyes

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It’s about people: helping people to learn, know, participate, act and interact has been the focus of my diverse career.

RealKM Magazine

Syndicating the articles published on realkm.com