AI and Chatbot to Improve your Customer Experience

Chatbots are quickly becoming the new way of brand engagement and connecting your users in a more personal way is now even easier. Chatbots are not only good for marketing of products and services but chatbots fueled by AI can greatly improve customer experience.

AI can increase overall customer satisfaction by quickly answering frequently asked questions, directing a user to a support agent, and make suggestions by analyzing a user’s intent, confidence, and sentiments.

Live chat made it simple to connect a brand to their customers, but there had been times when you might have been on hold for minutes to get a simple question answered. AI in customer support, not only makes it instant but reduces friction thus saving time and cost on both sides. Especially, when a support expert has to answer the same question over and over again throughout the day and still has to maintain a high level of service and customer satisfaction.

Moreover, you might need to wait for the next business day and adjust your schedule to match a fixed support window before you know that you can update an existing order.

Marketing automation tools like intercom.io make the support better by integrating live chat with a notification flow. But it is still driven by humans and you are not guaranteed to get a response instantly. Overall the factor of error or miscommunication is just there by nature.

AI is not going to replace support but it can help you take some things off your plate, giving you more time to focus on rather critical queries and can drastically reduce cost and errors in live support. For a business, it can make your staff happier as they have more time to solve knowledgeable problems.

Fast forward, AI chatbots are available 24/7. It helps you bring some automation to your existing flow and correctly implemented AI can save you countless hours and cost.

As a bot platform our goal is to bring automation to your daily lives and today we are excited to launch the HeadChat-Beta. HeadChat is a chatbot for your website. It allows you to have the same functionality of a Messenger chatbot for your customers via a browser interface. Similar to Intercom.io or any other live chat solution.

We have created a fun chatbot to learn about us. Please check it out. This will give you the flavor of what it can do.

Please check out the documentation on how to copy a Facebook bot to your website site in just a few steps.

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