Redpoint Office Hours with Allison Pickens and Tomasz Tunguz

How to Be a Great COO: Lessons Learned From Leading a Unicorn to Success

On Wednesday, February 17th at 9:30 AM PT, Redpoint’s Tomasz Tunguz with host Office Hours with Allison Pickens, the former COO of Gainsight and one of Fortune’s Most Powerful Women. Throughout her time there, she scaled the SaaS company from $1M ARR to pre- IPO, along the way, creating the category of customer success software, and paving the way for Gainsight’s $1.1B sale. Today, she advises and invests in companies on these topics and others.

Allison is an incredible builder of teams. She’s written extensively on the topic and co-authored a book The Customer Success Economy.

In addition to talking about the evolution of customer success, Allison and Tomasz will talk about the role of a COO. COOs have become more common in management teams as ways for founders & CEOs to build the management team to scale a business. In conversations with management teams, the concept of a COO remains murky. In this conversation, we’ll clarify the role of the COO, and dive in on topics such as:

• What does a great COO do? How does the role work with the CEO?
• Should you hire a COO for your startup? If so, at what stage?
• How should you go about recruiting the right person?

Interested in attending? Please register here by Wednesday, February 10th. This event will be highly interactive. We will collect questions from participants during registration and try to cover them throughout the discussion. Registrants will also have the opportunity to participate in a live Q&A during the session.

We look forward to welcoming Allison and engaging in a meaningful conversation!