Sagility Remote Jobs USA 2024 | Customer Service Representative
About Sagility Remote Jobs USA 2024
We are a global leader in business process management and optimizing the member/patient experience.
Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system.
Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
Job Description For Sagility Remote Jobs USA 2024
We have immediate openings for Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Conduct research to provide the most effective solution to resolve customer issues.
- Document all calls
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goals
What we are looking for:
The ideal Sagility candidate will possess the following characteristics:
- Unwavering commitment to giving perfect effort
- Punctual and dedicated
- Thrives in a fast-paced environment
- Comfortable navigating between various applications on a computer
- Drive to exceed the callers? expectation
- Build current skillset
- Must have a positive attitude
- Belief that teamwork is crucial to being successful
- Previous healthcare experience a plus.
- Previous call center experience is a plus
Requirements:
- 18 years of age or older
- High School Diploma or equivalent
- 1 year in 1 Job, preferably in a call center customer service environment
- Reliable Attendance-No Missed Time in First 90 days
- Ability to type 25 wpm
- Proven oral and written communication skills
- Comfort with desktop computer system
- Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download
- Secure, private work area at home
- Flexibility in schedule availability-Hours of Operation Monday-Saturday
🔗 APPLY LINK: Click Here
