Retain the Human Touch: How to deliver personalized and helpful customer service
In an era of rapid automation and technological advances, it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
The Customer Service and Experience Summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward. After the success of 2019, we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams.
With senior leaders from brands including Zurich, Pizza Hut, Gucci, Mondelez and more taking part we are the only forum for Europe’s globally-minded CS leaders from instantly recognizable brands. The speaker line-up for 2019 is a list of who’s who in the European customer scene.
Find out how to strategize your customer service strategy with our key topics including:
Customer engagement and personalization: Strategize and implement AI capabilities to ensure you understand the customer's journey and live up to expectations
Multichannel customer service: Meet your customer where they are — Make a success of social media and direct messaging
Empowering CS agents to be customer-centric: Build a customer centric-organization: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
Customer service infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer
Join us and the movement of 200+ customer service leaders this September in London. https://events.incite-group.com/europecs/
Paul Bergamini
Project Director | Incite Group
Tel: +44 (0) 207 375 7229
