We’re on the move
It’s been 5 years, 9 months and 19 days since we began this consumer finance journey and we’ve learnt a lot in this time. We’ve learnt that it really is about you. You don’t like our service; we don’t have a business — it’s that simple!
First, a bit about us. We’re Renmoney. Our goal is to provide convenient lending, savings and investment products to income earning Nigerians. Our 478 staff have worked really hard to give loans to over 100 thousand of you since 2012 and we’re constantly seeking better ways to solve finance challenges for you.
Now, let’s get to why we’re here; to tell you that we’re sorry. There are a lot of things we haven’t done right. From complicated interest rates and demanding documentation policies to long processing times. We are committed to doing better. Much better.
So, to start afresh, here are 3 things we will commit to from today:
- We’ll actively listen to, acknowledge and act on your feedback
2. We’ll provide timely business updates and tell you how we’re doing
3. We’ll keep hacking our processes and let you know how we’ve made them more convenient for you
We’re young, super excited and definitely ready to crack the tough consumer credit challenges in Nigeria.
We’ll do better at this communication thing. Better late than never, right?We’re on the move. Join us!
