Rentle leads with support and user experience

One of Rentle’s most satisfied customers is Roll Outdoors. They offer their customers guided bike tours, bike rental services, and much more. Currently, Roll Outdoors has locations in Rovaniemi and Kiilopää, with their first Helsinki location opening up in August.

The young business has grown over the past few years, and alongside the bike tours, bike renting has grown in popularity more and more each year. With the number of rentals increasing, the owners of Roll Outdoors decided to invest in rental software. And so in the spring, a competition between online booking providers began.

‘’We ended up with Rentle, because we really liked the people behind it. What was also reassuring was the fact that they had put in a lot of effort for just the demonstration of the product , and had created a whole store with products and all for us. We were able to try out the system and take it into use after some minor tweaking after the presentation,’’ one of Roll Outdoors’ business owner’s Kuutti Heikkilä says.

‘’… Rentle has been absolutely superior in customer service and excels in the user experience from the perspective of both the customer and the staff. ‘’

Rentle has been a huge help already in the first few months. It has been easy to use and the software has saved employees’ and customers’ time. If something doesn’t work, or if there are questions regarding the software, oftentimes the team is ready to answer and solve the issue within minutes.

‘’Many of the features we need have been added to the software since we’ve taken it into use. It’s nice to do business with a company that really cares about the worries and development proposals of smaller businesses. We’ve used quite a few booking systems, and Rentle has been absolutely superior in customer service and excels in the user experience from the perspective of both the customer and the staff,’’ Heikkilä says.

The owners of Roll Outdoors have been pleased that they decided to go with Rentle.

‘’The gut feeling we had about the great and efficient service didn’t let us down. We couldn’t be much happier with Rentle, ‘’ Heikkilä says.

This is a snippet of an article originally published by Lapin Kansa on July 15th, 2020. For the whole translated English version, visit our blog.