Do’s and Don’ts of Customer Services

Customer Service is not just an option, it is a key to an organization which helps to achieve great heights.

Sharing my customer service experience which I have learnt through Reportbee, Here are the few do’s and don’ts of customer services that I came across which are the building blocks of excellent customer service.

Do’s

• Respect and Greet customers.
• Use natural problem solving ability.
• Use patient nature to stick with customer who may not know what they are looking for.
• Use your enthusiasm for new products to sell it.
• Use your caring nature to understand what your customer is trying to solve.
• Be courteous to handle more customers.
• Be polite and listen to the costumer query.
• Ability to handle and resolve the issue and convince the customer.
• Make things easy for customers so that can feel easy to use the product.
• Take responsibilities, be honest and express your gratitude.

Don’ts

• If there is an irate customer, remember to be polite.
• If a mistake is made apologize, fix it and move on.
• Do not make Loop holes, get the things straight.
• Do not ignore the customer feedback.
• Must be of two way communication.
• Do not neglect and blame the customers.
• Do not make empty promises.
• Don’t over complicate things.
• Don’t be emotional and too casual.
• Don’t get repetitive.

In the modern world, phrases like ‘the customer is king /the customer is always right’ have become seen as little more than a cliche, but that doesn’t stop them from being true. A good customer experience manager, one that focuses on the above do’s and don’ts, should be able to build a customer service department that turns this phrase from a mere cliche into a truism instead.

“Always provide service which makes the customers feel ease and happy to use the product.”