Jonathan Richardson·May 9User research strategy, Part 2: setting up your team to answer the right research questionsIn research operations if you want to make your research team efficient and Agile and allow them to make best use of your time then planning the research questions is a good way to do so. Using the research question approach I’m going to lay out here means you can…User Research8 min read
Jonathan Richardson·May 6User research strategy, Part 1: planning and the Research OperationsA user research strategy has to be flexible, realistic and achievable to succeed. And the best way to do this is to focus on the key research questions, the outcomes, outputs and ways of measuring this. As a freelance user researcher I recently completed a user research strategy for the…Research Methods9 min read
Team ReOps·Mar 23Research Repositories: A ResearchOps Community Program of WorkTop level findings This article has been written by Brigette Metzler, Bri Norton, Dana Chrisfield and Mark McElhaw on behalf of the entire Research Repositories Program Team. This is the first of a series of articles to be published on the program of work that commenced in July 2019. This article will detail…Researchops16 min read
Jake Burghardt·Feb 21Opening the gates: Addressing concerns about research repositories broadening access to insightsOverview: Many research teams are focused on enhancing how they organize their insights — but some end up effectively creating repositories just for themselves, hidden through access security or intranet obscurity. This gatekeeping reduces research impact within organizations, leading to waste. Internal research communities can come together to air their…Researchops14 min read
Team ReOps·Aug 8, 2021CAREERS IN RESEARCH & RESEARCH OPERATIONS REPORTData from the 2020 ResearchOps Community Census Analysis and primary authorship by Cam Owen, PhD. Supported by Brigette Metzler, and Frederik Bader. In 2020, the ResearchOps Community undertook a pilot survey into the careers of the Research and Operations people within the community. Start here to find out what roles people are doing in UX research and operations — their titles, salary and skillsResearchops14 min read
Team ReOps·Apr 8, 2021Renewing and rejuvenatingIt’s been a little while between posts from TeamReOps — we turned 3 (!) and we’re slowly (ever so slowly, but also definitely!) wrapping up the huge write-up of the ResearchRepos project. 2020/21 has encouraged us all to slow down and think long and hard about what is important —…UX4 min read
Mark McElhaw·Dec 9, 2020Researching the Research Cycle: Part 1by Mark McElhaw and Dana Chrisfield. Researching researchers is sooooo meta. We rarely get the chance to reflect on our own processes, let alone research each other. …Research Process8 min read
Jonathan Richardson·Sep 25, 2020User needs refinement — why and how to do itI refined several hundred stories and discovered a host of new insights. I did this as part of building a user research repository but as user needs are fundamental to user experience, both research and design, I split this section out from my main post on user research repositories. Refining…User Needs8 min read
Jonathan Richardson·Sep 14, 2020I built a user research repository — you should do the sameBuilding a user research repository is useful, satisfying, and a tool for uncovering insights. I know because I built one last month. I’m not the first to do so and the best publicly available one I’ve found has to be the one Hackney Council in London created. As a freelance…User Research7 min read
Rachel Miles Sijacic·Aug 12, 2020Managing Research Insights at a Portfolio LevelHow I’ve leveraged Airtable to create a research repository for my team — You do all this work to run a research study. It takes at least two weeks, sometimes a month or more. Then what? You create a report of some sort and present it. Now you’ve got ALL this data that lives all over the place. It might live in documents…Research Repositories10 min read
