User needs refinement — why and how to do it

I refined several hundred stories and discovered a host of new insights.

I did this as part of building a user research repository but as user needs are fundamental to user experience, both research and design, I split this section out from my main post on user research repositories.

Photo by Daria Nepriakhina on Unsplash

Refining user needs was by far the most satisfying part of tidying up user…