Why we must design for forgiveness

(without clemency, design falters in unacknowledged desire lines, quiet-quitting, desperation, and leaving with a bang)

tumpang lalu (“forgive me”) in a performance of Norhaizad Adam’s “Delay” by the P7:1SMA arts collective, Stamford Arts Centre, Singapore — photo: flaleman, 2022

The worst thing in design is lack of clemency. Missing a highway exit at the cost of having to drive on for 90 km before getting a chance to make a U-turn. Filling out an online form with dedication, only to run into time-out again and again. Loading the wrong document into a system…

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Francis Laleman

Francis Laleman

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a husband, father, painter, writer, educationist, workshop facilitator. author of “Resourceful Exformation” (a book on facilitation) available from Amazon.