10 Reasons Why Your Salon Needs a Chatbot

We live in a culture of supply and demand, but unlike past eras, that supply and demand need to be immediate, to satisfy customers who have become used to not wanting to wait for things.

Look at how far we’ve come…

The era of salons operating a 9–5, Monday — Friday operation is well and truly finished.

And sure, salon owners have known that to be true for some years now. It started with one or two late-night openings during the week and the obligatory Saturdays. Then it moved to even later nights from Wednesday through Saturday. We told ourselves we were going above and beyond for our customers, and our sales during non-working hours backed up our beliefs and made the griping of our estheticians who didn’t want to work until 10 pm on a Friday bearable (just). 😅

Then came Sunday opening. These days, if you’re running a successful salon, every night is a late night and while our teams work on shifts and rotas, it’s the salon owners and managers who find ourselves working virtually around the clock to keep our businesses moving. ⏰

While the human element of running a salon business has been forced to keep up, until recently, it was the technology that was letting us down. We saw the advent of online booking, which took some pressure off front desk staff. Finally, we were able to take bookings out of hours and for clients who were at work but didn’t have time to call to book. Getting the system up and running was a drag, but our bottom line proved it was worth it.

Read more:

https://www.retentionforce.com/articles/10-reasons-why-your-salon-needs-a-chatbot