Unhappy Customer? How to Turn a Bad Salon Experience into a Great Opportunity.

Any experienced salon owner should know that complaints are, unfortunately, inevitable. That doesn’t mean for a moment that they are easy to take and quite often it doesn’t stop a complaint from feeling like a personal attack when it’s your business that is the cause of someone’s unhappiness.

We already discussed in a previous article how to handle bad reviews, but let’s dig a little deeper into what can be done to avert the possibility of receiving a complaint in the first place. After all, prevention is always better than cure.

Read more: https://www.retentionforce.com/articles/unhappy-customer-how-to-turn-a-bad-salon-experience-into-a-great-opportunity/