Published in


Why Bad Salon Reviews Don’t Have to be … Well, Bad.

So, you’ve opened your salon, business is booming and you’re getting a regular stream of happy customers. You and your team have worked blood, sweat, and tears (too many) to deliver outstanding customer service each and every time.

But then, the inevitable happens.

😱 What to do?

Firstly, breathe. Have a cup of coffee. Or a gin. Under no circumstances jump online to reply immediately. You may be angry. You may be upset. You may feel it is completely unwarranted. Maybe you clearly remember the customer and their appointment, and it’s a completely different recollection from the version of events you’ve just read.

It’s ok. It’s all going to be ok.

Just don’t start rage typing. We’re professionals. We’ve got this.

😅 Here’s what to do:

Read more:



RetentionForce is an all-in-one marketing software for small and medium businesses, using conversational technologies in FB Messenger. It helps to attract, engage, and retain clients via the loyalty program, referrals, customer reviews, feedback, marketing automation, and more

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store