Returnly is flexible: refund to gift card OR original payment method — you choose.
Brands using Returnly may choose between refunding to a shopper’s original payment method OR by issuing a gift card for specific RMAs.
Humans are squirrelly
Sometimes, for whatever reason, it’s not appropriate to refund to the shopper’s original payment method. Sometimes, a brands’ unique returns policy only allows issuance of store credit for returns. Previously, Returnly dashboards were set to default either refund to gift card (only if gift cards are enabled properly) or refund to the shopper’s original payment method. Most brands are fine with this default method and opt for refund to original payment method, as it is assumed to provide the highest-quality shopping experience. For brands selling undergarments, which can never be restocked, it might be necessary to default refund to gift card and this is what they’ve done. In the world of returns and exchanges there are always outliers, variance, funny cases… We’re dealing with human beings. Humans are amazing creatures that often exhibit erratic behavior — it’s sort of what makes us awesome.
How to wrangle squirrels
So how do brands deal with these outliers? Previously, interesting work-arounds had to be made for shoppers who presented with outside-the-box refund issues. Returnly clients asked us to deliver a feature that allowed them to address these special cases directly from their Returnly merchant dashboard— we’ve delivered.
Happy humans & squirrels everywhere
As seen above, Returnly dashboard users may now go into the individual RMA view and change the default refund method for a specific RMA at their discretion. It’s pretty amazing. No need to go outside of your Returnly dashboard for a solution here. Shoppers don’t need to wait while you figure anything out.
Returnly is flexible and strong — ROAR! A robust software platform that integrates smoothly with an ever growing number of eCommerce platforms. Streamlining your online product returns flow and process so that your team has time for other things — it’s what we do here at Returnly.
